Arts and Sciences ILLiad - Frequently Asked Questions
Contents
- What is ILLiad?
- How do I use ILLiad for ILL and UB Document Express services?
- What other benefits does ILLiad offer?
- Who can use ILLiad?
- How do I choose a username and password in ILLiad?
- What if I forget my password?
- If I am submitting requests for a professor, how should I register?
- What Web browser should I use?
- Do you still accept the paper forms?
- What is Electronic Delivery?
- Whom do I contact if I have problems with or questions about ILLiad?
- Presentations given at SUNYLA - June 2007
What is ILLiad?
ILLiad is the name of the resource sharing management software the University at Buffalo Libraries use to process interlibrary loan, document delivery and UB Document Express intercampus delivery requests.
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How do I use ILLiad for ILL and UB Document Express services?
Enter your name, address, and other personal information into the system when you register as a "new user." The system remembers your personal information and preferences whenever you submit a request.
Request forms offer a choice of Interlibrary Loan or UB Document Express on each request form. Choose Interlibrary Loan for materials not available in the University Libraries. Choose UB Document Express to request materials from the campus opposite to the one where your department is located.Back to Top
What other benefits does ILLiad offer?
Get information about the status of your requests through the Web at any time from any location.
Use ILLiad to request ILL renewals.
Inquiries about requests are satisfied quickly since all data about requests and their processing are stored in a searchable database.Back to Top
Who can use ILLiad?
University at Buffalo students, faculty, and staff who have an active account with the University Libraries can use ILLiad.
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How do I choose a username and password in ILLiad?
Your ILLiad username must be the same as your UBit name. Your password should be the same as your UBit password. ILLiad will encrypt your password so it will remain secure. Only you will know your password.
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What if I forget my password?
If you forget your password, contact the Interlibrary Loan Office that serves you either by telephone during business hours (see below) or by e-mail*. We will reset your password allowing you access to ILLiad. After you logon with the generic password, you should re-set your password to one that is secure.
Health Sciences Library IDS (Monday - Friday, 8:30 - 5:00)
Phone: 829-3900 x116 e-mail: hslill@buffalo.edu
Law Library Interlibrary Loan (Monday - Friday, 9:00 - 5:00)
Phone: 645-6765 e-mail: lawill@buffalo.edu
All other schools/depts. Interlibrary Loan (Monday - Friday, 8:30 - 5:00)
Phone: 645-2812 e-mail: libloan@buffalo.edu
*E-mail requests for password re-setting posted outside of business hours will receive a response within the next business day.
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If I am submitting requests for a professor, how should I register?
If you are making requests for a professor, the requests should be submitted in the professor's name. This means if you are submitting the professor's requests, you will first need to register with ILLiad in his or her name. If the professor is already registered with ILLiad, you will need to know his/her username and password.
The professor must establish Proxy Privileges for you by contacting the staff at any University Libraries' Circulation Desks with the following information:
Professor's name
Professor's UB Card Barcode Number
Your name
Your proxy expiration date
Note: If you are also doing your own research, then you should also register yourself in ILLiad. However, only submit requests under your name for material needed for your own research.
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What Web browser should I use?
Use a Web browser that can handle forms, tables, and frames. Microsoft Internet Explorer version 6.0 or greater is acceptable and is used in the public areas of the University Libraries. FireFox 1.5 and greater and Netscape Navigator version 7.1 and greater are also acceptable
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Do you still accept the paper forms?
No. All Interlibrary Loan and UB Document Express requests must be submitted through ILLiad.
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What is electronic delivery?
Photocopies from supplying libraries can be delivered to the Web in .pdf format. When the quality or content of the photocopy would not be satisfactory in .pdf format, we deliver a print copy to the location designated in your profile. If you do not wish to receive any photocopies electronically, we will deliver all copies to the location designated in your profile. You can read more about Electronic Delivery on the Electronic Delivery Information page
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Whom do I contact if I have problems with or questions about ILLiad?
IIf you need assistance, please contact the Interlibrary Loan Office that serves you, and we will be happy to assist you in resolving problems you may have using ILLiad.
Health Sciences Library IDS (Monday - Friday, 8:30 - 5:00)Phone: 829-3900 x116 e-mail: hslill@buffalo.edu
Law Library Interlibrary Loan (Monday - Firday, 9:00 - 5:00)
Phone: 645-6765 e-mail: lawill@buffalo.edu
All other schools/depts. Interlibrary Loan (Monday - Friday, 8:30 - 5:00)
Phone: 645-2812 e-mail: libloan@buffalo.edu
For general questions about citations or resources, please contact a reference librarian at one of the University Libraries' reference desks.